I am aware it is not a new phenomenon of people booking on events and not turning up but has anyone got any advice on how to minimise this? Would putting a nominal charge on events that we are currently offering for free help? How are refunds handled or is it better to have non-refundable charge?
We used eventbrite recently for 1 of our events, which was a drop-in event anyway, to help get an idea of numbers which was useful. We also held a photography workshop which was oversubscribed but only 4 out of 12 turned up. We didn't charge for either.
Does anyone have any experience of making events funded by HLF chargeable and handling any income generated?